Wedding Terms and Conditions for booking

We are a small business and may need a few days to reply to any enquiries, we aim to get back to people as soon as possible but depending on events, holidays and st affing, this may at times take a few days.

We ask that you are patient in waiting for a response, if it is an urgent enquiry, please note that in the email subject and we will do our best to accomodate.

All bookings are subject to a deposit, which will be invoiced to you upon agreement of pricing and menu, please note that no bookings are final until the deposit is paid. If we have agreed a price and date and you have not received a deposit invoice within 1 week, please let us know and we will get it over to you ASAP

Once the deposit is paid, it is non-refundable if the catering is cancelled by the client for any reason unless agreed otherwise. We reserve to right to keep the deposit to compensate for time spent arranging the details and also for holding the date, which can lead to loss of business elsewhere as we often turn down other bookings/events for held dates.

We request that the final balance be paid no less than 28 days before the date of the wedding, we should be in touch with a final balance invoice before this date, if you have not recevied this 28 days before then please contact us as this may be an administrative or technology error. This would not affect your booking unless we have been in touch and provided the invoice and it is left unpaid.

Once the final balance is paid, this again is non-refundable unless agreed between the 2 parties for exceptional circumstances. If for whatever reason we, the caterer, have no choice but to cancel the booking for a reason such as illness, mechanical fault or bereivement, then the full amount will be refunded, including deposit.

We ask that you and your guests are respectful to our staff at all times and appreciate that we have agreed a menu, style of service and numbers for each dish. We always try and facilitate a few numbers over for items such as vegetarian and vegan dishes, but we do not have an endless supply and we ask that if we need to refuse items in order to save them for people with dietary requirements then we reserve the right to do so.

We ask that at least 2 weeks before the date, we recevie a confirmed list of all dietary requirements and where possible, names. This is to assist with the above, it helps us ensure that the correct people are receiving their food.

We ask that any changes to the event are ran by us in advance and we cannot guarentee that we will be able to facilitate, such as a change of date or venue, which may result in a loss of deposit or balance. We will always try our best and do not anticipate any issues but logistical issues such as access must be considered for our unit.

We reserve the right to charge for the initial number of agreed guests, we always anticipate that the number of guests who confirm attendance may be slightly higher or lower than what was initially agreed, but a significant reduction can result in a large loss of income which can make such events unviable for us.

We require any access details sent over beforehand, including a specific address and access details, contact numbers of organisers, venue staff or guests with responsibilities on the day, this is to ensure that we know how to get too and into the venue, where to pitch up and how to access any pre-agreed power/water points.

We reserve the right to trade only within the time limites of the pre-agreed service unless there is a delay which is our fault. This ensure that the food quality remains high, EHO compliant and also our staff sometimes travel across the country to cater for such events and we need to get away on time to ensure that they can get home safely and in good time.

While we do not have a standard fee for travel, trailer and staffing costs, this is dependent on the location and service time. Please be aware that we are a Sheffield based business and while we are happy to travel, this incurs significant costs to us which we will agree an additonal fee for before any booking is confirmed.

We appreociate this is a special day for you, your family and friends so we always promise to deliver service with a smile, minimal fuss and we hope to enjoy the evening with you and your guests. If you have any specific requests, such as signage on our unit, decorations etc, please let us know when booking as it may be required to be added onto your invoice, if you are providing such decorations, please let us know in advance so we can check if it is viable.