Wedding Terms & Conditions

• Enquiries & Responses

  • We’re a small business and may take a few days to reply.

  • We aim to respond as quickly as possible.

  • For urgent enquiries, please write “Urgent” in the subject line of your email.

• Bookings & Deposits

  • A deposit is required to secure your booking.

  • You’ll receive an invoice for the deposit once pricing and menu are agreed.

  • Your booking is not confirmed until the deposit is paid.

  • The wedding booking form must also be completed at the time of booking confirmation.

  • If you haven’t received a deposit invoice within 1 week of agreement, please let us know.

  • Deposits are non-refundable if the client cancels, as they cover time spent and the reserved date.

• Final Balance

  • The remaining balance must be paid at least 28 days before the wedding.

  • You should receive an invoice before this date. If not, please contact us.

  • Non-payment after invoice may affect your booking.

  • Once paid, the final balance is non-refundable unless both parties agree in exceptional circumstances.

  • If we (the caterer) must cancel due to illness, bereavement, or mechanical fault, we will refund the full amount, including the deposit.

• Service Times & Duration

  • Standard food service runs for 1.5–2 hours.

  • Service time begins at the agreed start time.

  • Guests should arrive promptly to avoid delays.

  • If service ends at 9pm, we stop taking orders at 9pm — we cannot guarantee service for a sudden rush of guests at the end.

  • Service times cannot be changed on the day. Any changes must be requested at least 2 weeks in advance, and we reserve the right to refuse changes after this point.

  • Service may be extended for large guest numbers if arranged in advance.

• Dietary Requirements

  • Please provide a full list of dietary requirements (with names if possible) at least 2 weeks before the event.

  • We allow for some extra vegetarian/vegan meals but cannot provide unlimited substitutes.

  • We reserve the right to refuse extra portions in order to keep meals available for those with dietary needs.

• Respect & Behaviour

  • We ask that you and your guests treat our staff respectfully at all times.

  • If any guest becomes aggressive, abusive, or disrespectful, we reserve the right to stop service immediately.

  • Menu, service style, and guest numbers are agreed in advance and must be respected.

• Changes to the Event

  • Any changes (e.g. venue, date, guest numbers) must be discussed with us in advance.

  • We cannot guarantee changes will be possible.

  • A significant reduction in guest numbers may still incur full charges for the original agreed number.

• Access & Venue Details

  • We require full access details before the event:

    • Venue address and entry instructions

    • Contact details for organisers or venue staff

    • Information about access to power/water if agreed

  • Access issues (e.g. unsuitable terrain or restricted entry) may affect service.

• Trading Hours & Travel

  • We will only trade within the agreed service time unless delays are our fault.

  • This ensures food quality, health & safety compliance, and safe travel for our staff.

  • Travel, trailer, and staffing costs depend on location and service time.

  • As a Sheffield-based business, events outside the area may incur additional agreed fees.

• Final Notes

  • This is your special day — we promise friendly service and minimal fuss.

  • If you’d like signage, decorations, or custom touches for our unit, let us know at booking.

  • If you are providing decorations, please confirm with us in advance so we can check practicality and safety.